August 19th, 2008


Rebate denial

I am very happy with the Sennheiser MX75 sport headphones I bought from Amazon at the end of July. Finally I have a pair of phones that do not fall out of my ears when I am running.

I thought I was going to be even happier when I received my $10 rebate from Sennheiser. To get the rebate you had to send not only a copy of your receipt, the UPC from the box, and a completed form, but also a set of old headphones. The last part was slightly annoying, as I had to use a special mailer package instead of an ordinary envelope, and extra postage. But I figured it was worth $10.

So I get an email from Sennheiser about 10 days after submitting, directing me to a Web site with the status of my rebate. I thought that was very cool, as usually it is weeks before you hear about rebates. But I was not pleased with the message there: Rebate denied because no valid UPC from MX75 was submitted.

What bullshit. I go to all this trouble and then the person who opened my package either lost the UPC or pretended I did not send it. I clicked on the support link to see if there was recourse. It turned out that customers who got the no UPC message could resubmit by sending in either the original UPC or a copy of it to a different address. That did me no good. I had sent the only copy of the UPC to them in the first place. I wrote a one-page letter explaining what happened and asking them to keep their end of the bargain. We'll see what happens.
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